Download the 2025 Black Book Report of The State of AI-Enabled Virtual Care in U.S. Healthcare

Healthcare’s shift to virtual nursing and allied virtual care has officially crossed the line from pilot projects into core infrastructure. In Black Book Research’s August 2025 study of 554 verified clinical, finance, and IT leaders, 73% expect their organization to expand virtual care by 2026.

This 90-page report delivers frontline benchmarks, strategic insights, and vendor landscape analysis that define the next era of digitally enabled nursing.

What You’ll Learn

Care Model Comparisons

• ICU, Med-Surg, Post-Acute, and Outpatient settings—what’s working, where, and why

Adoption & Outcomes Benchmarks

• 20–45 RN minutes reclaimed per shift
• 10–30% fall reduction within the first 12 months on high-risk units
• 30–50% sitter-hour substitution with mature observation programs
• 15–35% reduction in rural transfer delays

Vendor Evaluation: 18 Critical KPIs

Black Book assesses virtual care vendors across healthcare-specific measures including:

• Interoperability with EHR & command centers
• Ambient/assistive AI effectiveness
• Nurse satisfaction & acceptance (VC-NPS)
• ROI visibility in throughput and staffing
• Governance, compliance & audit readiness

Policy & Regulatory Playbook

• The September 2025 telehealth policy cliff and what it means for virtual nursing programs
• TEFCA-driven exchange as the new default data rail for admissions and discharges

Strategic Frameworks

• Virtual Care Maturity Framework (VC-MF): five rungs from pilot to AI-augmented system
• First-100-Day playbooks and “board-ready” scorecards
• Rural access models that stabilize fragile safety nets without overextending staff

Investment & Market Signals

• Hub-and-spoke models are showing measurable ROI in labor savings, throughput, and safety events avoided.
• Ambient AI documentation is now delivering auditable time savings and quality lift.
• Rural networks are leveraging blended funding (grants, capex, payer pilots) to scale virtual hubs.

Who Should Download

• Hospital & Health System Executives planning service-line transformation
• CNOs, CMIOs, and Nurse Leaders designing hybrid care models
• IT, Finance & Strategy Leaders rationalizing vendor estates around hubs
• Payers & Policy Leaders seeking value-based alignment and rural stabilization
• Investors & Advisors tracking AI-enabled care infrastructure and vendor performance