Douglas Brown is the sole founder of Black Book Research,, LLC. As a worldwide recognized thought leader in technology and services marketing, particularly in the healthcare and outsourcing industries, he is relied upon as an expert in the areas of healthcare, business development, economic expansion, market share growth, customer satisfaction surveys, loyalty assessment and qualitative market research to name a few.
Doug, representing the Black Book organization, is a professional member of The American Association for Public Opinion Research, and the MRA Insights Association (Washington DC & Florida Chapters) as well as ESOMAR: The World Association of Research Professionals based in the Netherlands.
Black Book Research is a gold corporate sponsor of HIMSS and a platinum sponsor of HISTalk.
