About Us Leadership

Black Book Leadership

A team of dedicated and experienced professionals leads the Black Book research business units. Through our various transitions, the management team has remained essentially the same. Additions to our leadership team have come as new divisions developed and new areas of research grew. Each leader is dedicated to the original vision of providing our clients with accurate information and the highest level of service available in the industry.

Meet our Founder

Douglas Brown President, Black Book Market Research LLC , Managing Partner Brown-Wilson Group. Inc.
Principal & Founder, Healthcare Practice 2009, Principal & Co-Founder, Outsourcing Practice 2001.Doug Brown is a founder of Black Book Rankings LLC, Black Book Market Research LLC, and co-founder of Black Book of Outsourcing LLC, and Brown-Wilson Group, Inc. As a worldwide recognized thought leader in technology and services marketing, particularly in the healthcare and outsourcing industries, he is a frequent speaker and presenter for industry associations, agency networks, universities, and business conferences. He is co-author of the bestselling book,The Black Book of Outsourcing, ranked by Amazon as one of the top ten books on Business Leadership Practices, published by John Wiley & Sons. The Black Book of Outsourcing was included as #70 on the 100 Best Business Books compiled by international media editors in 2014.

Doug's global expertise in the areas of business development, economic expansion, market share growth, private equity, client experience polling, customer satisfaction surveys, loyalty assessments, predictive analysts and qualitative market research is the driving force behind Black Book's success. Doug has authored numerous articles in the business and marketing trade press and has been interviewed and quoted by such diverse news gathering organizations as The New York Times, Wall Street Journal, The Economist, Bloomberg News, The Guardian, CIO Magazine, Forbes, Fortune, Newsweek, TIME, Chicago Tribune, Washington Post, Bloomberg Business Week and other media publications and outlets. He is also a frequent contributor and commenting expert to leading healthcare, medical, health insurance and pharmaceutical sector business publications.

Doug is the sole founder of Black Book's healthcare research unit , also known as the Black Book Rankings and leads the analyst and polling organization daily operations, as well as firm's strategic planning and marketing.

Before forming entrepreneurial ventures such as Brown-Wilson Group, Black Book Market Research and Black Book Rankings, Doug launched his career as a hospital administrator, managed care operations executive, technology and services sales leader, and strategic organizational consultant in the pharmaceuticals, healthcare, hospital and managed care industry. He holds degrees from the University of Florida and the University of Houston.

Contact Doug via email at doug.brown@brown-wilson.com
Linkedin https://www.linkedin.com/in/douglashbrown
Twitter @blackbookpolls



The Black Book of Outsourcing is a data research company specializing in the collection, publication and distribution of client satisfaction polling information. Founded in 2003 The Black Book of Outsourcing produces industry survey research reports for the international outsourcing business community. Black Book designs and manages satisfaction surveys for a global list of clients in more than 45 countries and analyzes satisfaction feedback from more than 500,000 B2B firm clients, employees and stakeholders each year.

Headquartered in Clearwater, Florida, the management and staff of The Black Book of Outsourcing is here to help you with all your research and business development needs. We are dedicated to providing the highest level of accuracy, innovation and service.

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Top Ten Business Books of 2005, Books-A-Million
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