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A substantial research resource.
A precisely defined engagement.
Understanding a healthcare technology market takes more than knowing which companies operate in it. It requires understanding how their customers experience implementation, performance, support, value and the ongoing relationship.
Black Book develops bespoke research subscriptions, custom data arrangements and ongoing institutional research relationships for investment banks, venture capital firms, private equity groups, funds, capital markets teams, association leadership, media and other research organizations.
Whether you are evaluating an acquisition, following a healthcare technology sector, assessing a portfolio company, informing association members or developing a research publication, an engagement can be structured around the evidence you need and how you intend to use it.
Black Book does not offer a standard, off-the-shelf data subscription or a bundled-report subscription plan. Every recurring arrangement is developed individually, with agreed research coverage, deliverables, frequency, access and licensing terms.
These figures describe Black Book’s overall research resources and coverage, not the sample size of an individual survey. Available detail varies by study, vendor, market segment and research period.
Move beyond the market narrative.
Understand the customer experience.
An investment thesis may depend on customer loyalty. A growth strategy may depend on successful implementation. A market outlook may depend on whether buyers are actually preparing to invest—or simply expressing interest.
Black Book’s customer-experience research provides another perspective for examining these questions: the reported experiences and priorities of healthcare organizations and the professionals who purchase, implement, manage and use technology and services.
Our research evaluates dimensions such as implementation, reliability, interoperability, support, customer relationships and perceived value. Findings can be examined within the relevant market and customer context rather than relying solely on an overall vendor ranking.
A custom engagement can help your team investigate questions such as:
- Where is customer confidence strongest—and where does it weaken?
- How does a vendor’s performance differ across customer segments, products or service lines?
- Which purchasing priorities, implementation barriers or unmet needs warrant closer examination?
- What does customer-reported evidence support, challenge or leave unresolved in your existing thesis?
The objective is not simply to deliver more information. It is to develop a more relevant evidence base for the decisions your organization faces.
Research relationships for organizations that need more than a single report
Different organizations ask different questions of the same market. Black Book can structure an engagement to reflect your mandate, audience and decision cycle.
| Organization | Potential research applications |
|---|---|
| Investment banks and capital markets advisory teams | Sector intelligence, competitive comparisons, acquisition research, customer-experience analysis and appropriately licensed evidence for transaction materials and client presentations. |
| Private equity and growth equity firms | Pre-investment diligence, platform and add-on market assessments, customer-satisfaction benchmarking and recurring research relevant to portfolio oversight. |
| Venture capital firms | Emerging-category research, buyer needs, adoption barriers, incumbent comparisons and evidence to test product-market assumptions or expansion opportunities. |
| Funds, asset managers and institutional investment research teams | Recurring sector coverage, company watchlists, customer-confidence trends and thematic research to complement financial and operating analysis. |
| Association leadership and professional organizations | Member-priority studies, sector benchmarks, leadership briefings, technology-adoption research and licensed findings for member education. |
| Media, publishers and editorial research teams | Research context, interpretation of published findings, custom statistical analyses, editorial research projects and defined publication or syndication arrangements. |
| Research organizations, academic centers and institutional libraries | Supplementary datasets, comparative research, commissioned studies, methodological context and access arrangements aligned with internal or published research. |
| Corporate development and enterprise strategy teams | Market mapping, adjacent-category research, acquisition screening and customer-experience evidence relevant to strategic evaluation. |
An engagement may serve a single team, several business units or a broader institution. The scope of access and permitted use is established at the outset.
Ways to work with Black Book
The following approaches can be combined within a custom arrangement. They are not fixed subscription tiers, and no organization is required to purchase broad coverage to address a narrowly defined research need.
Recurring sector and category intelligence
Develop an ongoing research relationship around the healthcare markets your team follows. Focus on one category, a related group of technologies or a defined set of vendors. Deliverables can include selected findings, comparative analyses, category updates and scheduled discussions.
Transaction and portfolio research programs
Structure research around a specific transaction, a series of investment evaluations or an ongoing portfolio mandate. Includes customer-experience benchmarking, competitive positioning, implementation assessments and segment differences—used alongside financial and operational diligence.
Custom data access and benchmarking
Access selected research outputs that fit your analytical requirements: category scorecards, comparative tables, historical comparisons, customer-segment analyses and licensed structured data files. Defined access—not automatic access to the entire dataset.
Commissioned surveys and custom research
When existing research does not answer a sufficiently specific question, a separate study may be appropriate—buyer priorities, adoption intentions, implementation challenges, unmet needs and more. Black Book retains responsibility for methods and conclusions.
Research briefings and continuing interpretation
Scheduled discussions that help your team understand findings, context and limitations. Organized for investment professionals, analysts, association executives, editorial teams or institutional leadership. Research support—not vendor consulting or ranking improvement.
Institutional licensing and publication partnerships
Licensing arrangements that reflect how your organization needs to use the research—internal circulation, investment materials, client presentations, member communications or editorial publications. Rights are specified in the agreement rather than assumed.
Coverage across the healthcare technology and services economy
Black Book’s research encompasses healthcare software and technology alongside the services, equipment and vendor relationships that support healthcare operations.
Clinical & care-delivery technology
EHRs, interoperability, clinical platforms, AI, nursing technology, laboratory and imaging systems, patient communications and related applications.
Financial & administrative technology
Revenue cycle management, financial analytics, enterprise systems, practice management, procurement, supply chain and operational platforms.
Payer & population health technology
Health plan systems, claims, care management, member engagement, quality, value-based care and related infrastructure.
Managed services, outsourcing & consulting
Technology-enabled operations, revenue cycle services, coding and HIM, IT services, implementation support and specialized service categories.
Capital equipment & major medical devices
Customer-experience research concerning relevant equipment, device suppliers and associated service relationships.
Settings & geographies
Hospitals, health systems, payers, physician organizations and other provider settings. Country-specific or cross-market coverage available for international mandates.
Tell us the market you follow. We will assess the relevant research available and identify where additional work may be needed.
Examine the dimensions behind an overall ranking
A headline ranking is a starting point. Institutional research often requires a closer examination of why customers rate a company as they do.
Black Book’s published corporate framework includes 18 key performance indicators addressing areas such as strategic alignment, value, innovation, reliability, usability, interoperability, implementation, support, commercial conduct and trust. Corporate-level assessments and product- or service-specific findings should be interpreted within their respective scopes.
Depending on the study, a custom engagement can investigate differences between customer groups, organizational settings, vendor offerings or research periods—for example, whether a strong overall result also holds among community hospitals, whether implementation experiences differ from ongoing support, or whether a historical comparison reflects a consistent category and respondent base.
We scope the analysis around what the evidence can support—not simply around what can be placed in a comparison table.
Start with the question. Build the arrangement around it.
A clear statement of the research need is an effective starting point.
Define the research need
Describe the decision, market or question. Identify the sectors, organizations, vendors or customer groups that matter most.
Assess coverage & develop scope
We review relevant research, available detail and potential gaps—and note any limitations on sample size or comparability.
Agree on deliverables, access & terms
The proposal defines the assignment, delivery schedule, authorized users, permitted uses and commercial terms.
Deliver research & revisit priorities
Research is provided according to the agreed scope. Priorities can be reviewed as your questions or coverage needs change.
Independent findings. Clearly defined commercial relationships.
The value of Black Book’s research depends on its independence.
Purchasing research, commissioning a study or entering a subscription arrangement does not provide influence over a score, ranking, award or conclusion. Commercial relationships do not entitle a client to suppress unfavorable findings or obtain preferential treatment.
Your organization can define the questions it needs to investigate. It cannot purchase the answers it prefers.
Frequently asked questions
Can we purchase a standard subscription online?
Can an arrangement focus on a single sector or a small group of vendors?
Can we combine existing research with new analysis?
Are monthly, quarterly or annual relationships possible?
Can our entire firm use the research?
Can we use findings in presentations, reports or publications?
How does this differ from Black Book’s complimentary reports?
Do journalists need a subscription to make a research inquiry?
What determines the cost?
Tell us what you need to understand.
A healthcare technology investment. A portfolio question. A sector research agenda. A member initiative. An editorial assignment.
Start with the decision or question—not a shopping cart.
Please include your organization, role, research interests, intended use and any relevant deadline. Avoid sending confidential transaction documents or sensitive information through the initial inquiry.